Mobile messaging apps, such as WhatsApp, are now firmly integrated into the fabric of the contemporary workplace, without doubt. Through financial services and healthcare to law enforcement and educational institutions, this instant messaging technology has penetrated many of our society's communication-driven industries, well removed from the age where people used them exclusively for their personal messaging needs.
Nonetheless, with the the ramifications of the General Data Protection Regulation ( GDPR), the 2018 Data Protection Act, and the upcoming California Consumer Privacy Act (CCPA) in 2020, using a single WhatsApp account for both personal and job requirements as most workers do – is increasingly becoming a ban for businesses that are expected to capture and document WhatsApp for enforcement.
As such, there is growing interest in how workers can continue using this app when interacting with their colleagues and clients without sacrificing their personal privacy as well as their productivity.
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infographic by: www.telemessage.com