Did you know that it is estimated that 90 percent of businesses will use social media for customer service by 2020 and solve a customer issue on social media costs almost 1/6th compared to call center interaction? For the latest statistics and trends, check out our new Social Media Customer Service infographic.
Also Visit: Social Media Analytics: 7 Valuable Tips to Get the Best Results.
infographic by: www.go-globe.com
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