Were you aware that 61 per cent of consumers prefer to communicate with chatbots for effective and rapid brand interaction? This indicates how popular chatbots will continue to grow, and their popularity.
The explanation behind this is that machine learning is growing enormously and evolving. For many organisations, AI chatbots are responsible for significant operational changes. This helps companies to offer outstanding customer service without rising employee numbers.
It is true that chatbots are more efficient when it comes to interacting efficiently with and engaging with your customers. Once you resolve the above-mentioned obstacles, however, you can not only save operating costs but also boost customer service.
Have you faced any challenges when implementing your company's AI chatbots? Share your comments observations and check out the infographic for more information.
infographic by: shanebarker.com