In reality, technology has changed every corner of life. There's no difference in call centers. Customers today demand lightning-fast response times. And even back in the day, it wasn't unheard of holding for 10, 15 or even 30 minutes. And how did we get to here? Let's hop into our time machine and take a ride down the memory lane – how far the call center has come, you'll be shocked!
Also Read: How to Use Tablets in Business.
infographic by: www.teledirect.com